Frequently Asked Questions
How to book a clean
How do I make a booking?
Do I need to enter my card details to book?
How do I amend or cancel my booking?
Our services
What does it cost to clean my home?
What services do the cleaners provide?
How do I know what has been cleaned?
What is a deep clean?
Do you offer end of tenancy cleans?
Yes. We recommend that you book a move in / move out clean to get the place in ship shape before your tenancy ends, this will help enable your landlord/ estate agent to return you/ your deposit.
Alternatively if you are a landlord yourself we can help clean before you new tenants move in. If you have a multi-house cleaning requirement please get in touch hello@book2clean.co.uk
Why do you charge a flat rate price?
We have worked hard on developing a price structure that balances a quality clean with a fair price for you and a fair wage for our cleaners.
View our pricing page.
What extras do you provide?
- Clean inside your windows
- Clean inside your oven
- Clean inside your fridge
We are looking to add more extras, depending on your needs and requirements. If you have any extras that you want doing, that are not listed above, please get in touch with us at: hello@book2clean.co.uk
Do you move furnitures?
For safety and insurance reasons we do not move furnitures in any of our services and any circumstances. However if provided with wheels it is up to the cleaner whether or not taking the responsibility to move them.
Billing & Payment
How do I redeem a discount code or voucher?
How do I pay?
When will my card be charged?
Is my card payment secure?
Will I be charged if I cancel my booking?
Book2Clean Cleaners
What is your recruiting process?
About our cleaners:
- Minimum 1 year experience
- Provide all cleaning supplies (inc. Vacuum cleaner)
- Work in teams for effective cleaning
- Clean to a set checklist, never miss a spot
- Rigorous selection process, interviewed in person
- Reference checked
Book2Clean Cleaners
Take pride in each and every clean, and eagerly await your feedback.
How do I become part of the team?
Can you provide a replacement cleaner if my cleaner isn't available?
Are Book2Clean cleaners well looked after?
Will I get the same cleaning team every time if I book a regular clean?
Book a clean now.
On the day of your clean
What time will the cleaners arrive?
How many cleaners do you send?
Do your cleaners bring their own supplies?
- Vacuum cleaner (if you don’t have one)
- Mop and bucket
- Kitchen and bathroom cleaner
- Window and glass cleaner
- Furniture spray
- Oven cleaner
- Non abrasive spray
- Non abrasive cleaner
- Sponge cleaners
- Cloths for windows, floors, furniture
- Steel scourers
- Gloves
- Products against lime scale and mould
About your booking
Can I book a regular clean?
We also offer great discounts to our regular bookers:
- Weekly 15% off
- Bi-Weekly 12.5% off
- Monthly 10% off
Book that next clean now
Can I book for anytime?
What cities do you clean in?
We are a local company specialising in the Bristol area.
If you are not based in Bristol but are interested in our services please contact us and we will be in touch.
Can I make special requests?
Alternatively if you want to make a special request prior to booking, please contact us.
What happens after I make my booking?
Look out for an email from us with all the details.
For your security and peace of mind we never charge until after the cleaning has been performed, and you receive an email receiptinstantly.
How do I edit a booking?
All edits must be made 24 hours before a clean takes place.
Do you offer discounts for regular customers?
- Weekly 15% off
- Bi-Weekly 12.5% off
- Monthly 10% off
Book that next clean now
Insurance & Keys
Do you have insurance?
How much insurance do you have?
If you have any questions about our policy please email hello@book2clean.co.uk.